RETURN AND REFUND POLICY
All products sold are NOT RETURN AND REFUNDABLE except for quality defective. If there is quality defective, kindly refer to the PRODUCT DEFECTS section below for new product shipment.
POLISI PEMULANGAN
1. Jaminan pemulangan wang 100% atau gantian barang baru sekiranya barang yang di terima tidak betul / kurang / rosak dan sebagainya di sebabkan kecuaian di pihak Go Think Quran.
2. Pelanggan hendaklah menunjukkan bukti barang tersebut pecah / rosak / tidak betul berupa gambar atau video kepada customer service Go Think Quran.
3. Pelanggan perlu membuat laporan dalam tempoh 48jam selepas tempahan di terima. Sebarang aduan selepas daripada tempoh tersebut tidak akan di layan.
PENGURUSAN POS
1. Kami menggunakan perkhidmatan courier iaitu J&T dan pihak pelanggan boleh membuat pilihan courier lain dengan meletakkan remark/pesanan sebelum checkout.
2. Jika tiada sebarang pesanan oleh pihak pelanggan untuk membuat pilihan courier, pihak kami akan memilih courier secara rawak.
3. Penghantaran pos akan dibuat setiap hari kecuali Cuti Umum dan cuti dari pihak courier.
PRODUCT DEFECTS
1. All parcels will be packed in J&T courier pouch.
a.Take a photo of your consignment note and the parcel.
b.Send us the photos and we will ship out a new parcel within two (2) working days.
c..Take a photo of the defect product and send to our customer service
b.We will do compensation within two (2) working days.
2. If you found that the product received isn’t same with what you ordered,
a.Take a photo of the defect product and send to our customer service
b.If we are shipping the wrong product to you, you can returned back and we will send out the exact product to you within two (2) working days.
CONTACT US
If you have any questions or suggestions about our Return and Refund Policy, do not hesitate to contact us.
Email : admin@gothinkquran.com
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